FAQ

When should I make my reservations?
We recommend that you make reservations in advance as seats may be sold out, especially during peak seasons.

What is your cancellation policy?
Cancellations must be made 48 hours in advance. If cancellations are made less than 48 hours prior, or your party is a "no show", you will be charged for the full amount.

Is the park cashless?
We are a cashless facility. We accept card payments and/or ePay, such as, Apple, Google/Android Pay.

Do you have parking?
Yes, the parking is $15 per vehicle.

I don’t have a vehicle.  Are there other transportation options?
Transportation to and from the park is available for $30 plus tax per person.  Request and pay it online when booking your luau. 

May I Uber or Taxi to the park? 
Yes, of course. Expect a minimum 30-minute journey from Waikiki to our Park/Luau.

Does the Luau Package include park Admission?
A complimentary general admission pass is included with the Silver package and can be redeemed as follows. No reservation is required. Just show up and provide your luau confirmation number and show your GoCity pass to the ticket window staff.
Silver package: within 5 days from the day of Luau and after.

How can I enter the park for Admission?
Simply present your email confirmation and the GoCity pass at the ticket windows, and you'll be granted access to the park.

What can I experience at the park?
Experience our animal exhibits, lectures, presentations, and shows throughout the day. Plus, discover the shopping and dining options available at our park.

What should I do when the park closes at 4 pm and the Luau check-in is from 4:30 pm?
You can wait at the Beachboy Lanai(restaurant) area, and our staff will escort you when the ticket office is ready for check-in. Beachboy Lanai sells drinks while you are waiting.